tk799 Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how tk799 collects, uses, and keeps your information secure.
Our Commitment to Privacy
tk799 is a safe and reliable online betting and live casino platform in Bangladesh. We believe that protecting our users' privacy is our highest responsibility. This privacy policy describes how tk799 collects, stores, uses, and keeps your personal information secure.
By registering on this platform and using our services, you agree to the terms of this privacy policy. This policy should be read together with our Terms and Conditions.
We use SSL encryption and the latest security technology to keep all your personal and financial information secure. Your information on tk799 is never sold to third parties.
Information We Collect
tk799 may collect the types of information listed below for the purposes of providing services, managing accounts, and ensuring security:
1.1 Registration and Identity Information
When you register on tk799, we collect the following information:
- Your full name and date of birth
- Email address and mobile number
- Residential address and country
- Username and password (stored in encrypted form)
- National ID or passport details (for KYC verification)
1.2 Financial and Transaction Information
To carry out financial transactions, we collect:
- Information related to bKash, Nagad, Rocket, Upay, or bank accounts
- Deposit and withdrawal history
- Transaction amounts, dates, and times
- Betting history and gaming activity
1.3 Technical Information
When you use our platform, the following information is collected automatically:
- IP address and device identifier
- Browser type and operating system
- Cookies and session data
- Site usage patterns and navigation history
- Login times and duration of use
How We Use Your Information
Collected personal information is used for the following purposes:
2.1 Account Management
Your information is used to create and manage your tk799 account, verify your identity, and ensure account security. Age verification and the KYC process are also included in this.
2.2 Service Delivery and Improvement
Information is used to improve your gaming and betting experience, offer personalised promotions and bonuses, and enhance the functionality of the platform.
2.3 Financial Transaction Processing
Financial information is used to process deposits and withdrawals, prevent financial fraud, and comply with anti-money laundering (AML) regulations.
2.4 Customer Support
Your contact information is used to provide 24/7 live chat support, resolve complaints, and communicate with you.
2.5 Legal Compliance
Information may be used to comply with applicable laws and regulations, respond to requests from regulatory authorities, and address legal claims.
Cookies and Tracking Technology
The tk799 website uses cookies and similar technologies that improve your browsing experience and ensure the proper functioning of the platform.
3.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. They maintain login sessions, ensure security, and remember language preferences. Disabling these cookies will cause the site to not work properly.
3.2 Functionality Cookies
These cookies are used to remember your preferences and settings, such as language selection, game layout preferences, and providing a personalised experience.
3.3 Analytical Cookies
These cookies collect information to understand how users use the platform. The information collected is aggregated and anonymous, which helps us improve the quality of our services.
You can disable cookies at any time by changing your browser settings. However, disabling essential cookies may affect some functionality of the platform.
Information Sharing and Disclosure
tk799 does not sell or rent your personal information to third parties. However, limited information may be shared in the circumstances listed below:
4.1 Service Providers
Necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, bank), identity verification, and provision of technical services. These partners operate under strict confidentiality agreements.
4.2 Game Providers
Minimal information related to gaming activity may be shared with our game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe, which is essential for fair play and technical performance.
4.3 Legal Obligations
tk799 may be required to disclose information pursuant to a court order, government directive, or applicable law. In such cases, only the information legally required will be provided.
4.4 Fraud Prevention
tk799 reserves the right to share information with relevant authorities to prevent financial fraud, money laundering, and other illegal activities.
Data Security Measures
tk799 follows industry-standard security technology and practices to keep your personal and financial information secure.
5.1 Encryption
SSL (Secure Socket Layer) encryption is used for all data transmissions. Passwords and sensitive information are stored using strong encryption algorithms.
5.2 Access Control
Access to your personal information is restricted to authorised personnel only, who have signed confidentiality agreements. All access is monitored and logged.
5.3 Secure Payment Processing
All financial transactions are handled through secure payment gateways. We do not store your complete bank or mobile banking credentials.
5.4 Regular Security Audits
Our systems and data protection measures are reviewed regularly. Our team is always prepared to ensure a rapid response in the event of any security incident.
Your Rights and Controls
You have the following rights regarding your personal information:
6.1 Right to Access Information
You can log in to your account at any time to view the information stored about you. tk799 is obliged to provide you with a copy of the information held about you.
6.2 Right to Correct Information
If there is any error in your stored information, you can request a correction through our customer support team. Contact us via live chat or send an email.
6.3 Right to Delete Information
After closing your account, you may request that personal information be deleted, except for information required to meet legal obligations. Financial transaction records are retained for a set period as required by law.
6.4 Opt Out of Marketing Communications
You may request to stop receiving promotional emails or messages at any time. This can be done from your account settings or through customer support.
6.5 Right to Data Portability
You may request your personal information in a structured, commonly used format.
Data Retention Period
How long tk799 retains your information depends on the type of information and legal requirements:
- Active account information: for the entire period the account remains active.
- Financial transaction records: for a minimum of five years after account closure (in accordance with financial regulations).
- KYC documents: as required by law for a set period after account closure.
- Customer support communications: for up to two years.
- Cookies and session data: automatically deleted after the session ends or upon expiry of the set period.
After the retention period ends, information is deleted securely and permanently.
Protection of Minors
tk799 is for persons aged 21 and above only. We do not and will not collect any information from minors.
Age verification is mandatory at the time of registration. If we become aware that a person has registered while under the age of 21, that account will be closed immediately and all collected information will be deleted.
Request for parents or guardians: if you believe your child has registered on our platform, please contact our customer support immediately.
Changes to the Privacy Policy
tk799 reserves the right to change this privacy policy as needed. In the event of any significant change, we will:
- Update the "Last Updated" date at the top of the policy.
- Notify registered users by email.
- Post a notice on the platform where necessary.
Continued use of the platform after any changes will be taken as your agreement to the updated policy. We therefore encourage you to review this page regularly.
Contact Us
Contact us with any questions or concerns about this privacy policy, or to exercise your rights.
Live Chat Support: 24/7 live chat available in Bengali
Email: [email protected]
Support Hours: 7 days a week, 24 hours a day (BST, UTC+6)
For privacy-related requests, we generally try to respond within business days. Complex requests may take a little longer, but we will always keep you updated.